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Contact CFIA online

Report a food, plant or animal concern or request information.

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When you should expect a reply

The CFIA responds to all questions, reports and concerns. Generally, you can usually expect a response within 2 to 3 business days. When you receive a reply may vary depending on the type of question and our current work volume.

More detailed questions, for example, questions that need interpretation of regulations or policies, may take up to 20 business days for a response.

Privacy Notice Statement

The Canadian Food Inspection Agency (CFIA) is committed to protecting the privacy rights of individuals, including safeguarding the confidentiality of information provided by individuals and institutions.

Submission of your personal information constitutes your consent to the collection, use, storage, and disclosure of your personal information by the CFIA.

Please note that comments you enter in any free text field could become identifiable based on the level of detail you provide. Please exercise caution when providing comments in order to protect your privacy and the privacy of others.

This information is being collected and used under this Agency’s legislative authority for the following purpose: to gather and respond to inquiries pertaining to specific CFIA programs and activities, in accordance with the Canadian Food Inspection Agency Act. This information will be retained in accordance with the Agency’s retention and disposition policies.

The personal information collected appears in the standard personal information bank Public Communications PSU 914. Details regarding this personal information bank, the information it contains, and the purpose for its collection are described within the Treasury Board Secretariat’s Personal Information Banks.

Pursuant to the provisions of the Privacy Act, personal information collected by the CFIA and the Government of Canada is protected from disclosure to unauthorized persons and/or agencies. Individuals to whom the personal information pertains have the right to the protection of, and access to, their personal information under the Privacy Act, subject to certain exceptions and exemptions.

For inquiries concerning the treatment of personal information in the custody of the CFIA, or to access personal information pursuant to the provisions of the Privacy Act and the Access to Information Act, individuals may contact the CFIA’s Access to Information and Privacy Office at (located at 1285 Baseline Road, T3-6-217, Ottawa, Ontario, Canada, K1A 0Y9).

If after reading this statement, you prefer not to submit your inquiry via the Internet, you may use one of the alternative options available at the following link.

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Select Industry if your question is about doing business related to food, plants, or animals – even if your question is hypothetical. This ensures your question goes to the right people.

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